| Position Title: |
SENIOR IT SUPPORT SPECIALIST - IT
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| Supervisor: |
SENIOR MANAGER, IT
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| Location: |
Marietta, GA
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| Essential
Job Functions: |
ESSENTIAL JOB FUNCTIONS:
- ADMINISTER AD DOMAIN USERS AND EXCHANGE MAILBOXES.
- PERFORM DESKTOP MANAGEMENT – INCLUDING ORDERING TO SPECIFICATION, IMAGING, DEPLOYMENT AND MAINTENANCE SUCH AS PATCH MANAGEMENT.
- MAINTAIN DETAILED INVENTORY AS PER COMPANY ASSET TRACKING POLICY.
- RESPOND TO REQUESTS FOR TECHNICAL ASSISTANCE IN PERSON, VIA PHONE, EMAIL, OR TICKETING SYSTEM
- FOLLOW STANDARD CORPORATE HELP DESK AND OTHER OPERATING PROCEDURES.
- DOCUMENT IT PROCESSES, PROCEDURES, PROBLEM RESOLUTIONS AND PREPARE ACTIVITY REPORTS.
- MAINTAIN AND SUPPORT WINDOWS SERVERS AND CISCO NETWORKING DEVICES
- SUPPORT AND MAINTAIN AVAYA PHONE AND VOICEMAIL SYSTEM IN A CALL CENTER ENVIRONMENT.
- MANAGE ROUTINE SYSTEM BACKUPS – SERVERS, DESKTOPS/LAPTOPS AND NETWORKING DEVICES.
- ASSIST FACILITIES IN HR WITH EMPLOYEES - MAINTAIN AND MONITOR SECURITY BADGE, CAMERA AND BUILDING ACCESS SYSTEM
- PERFORM JOB FUNCTION IN ACCORDANCE TO PCI, SOX, AND ISO COMPLIANCE STANDARDS
- LOG ALL SERVICE REQUESTS UTILIZING THE DESIGNATED CALL HANDLING AND TRACKING SYSTEM.
- ENSURE CUSTOMER SATISFACTION BY RESPONDING TO SERVICE REQUESTS IN A TIMELY, ACCURATE, AND PROFESSIONAL MANNER.
- PERFORM OTHER JOB RELATED TASKS AS ASSIGNED BY MANAGEMENT
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| Experience or Qualifications Required: |
- 3+ YEARS IT HELPDESK EXPERIENCE.
- 1+ YEARS OF SYSTEMS ADMINISTRATION EXPERIENCE.
- SOUND UNDERSTANDING OF THE MICROSOFT WINDOWS OS ENVIRONMENT AND MICROSOFT OFFICE SUITE.
- STRONG UNDERSTANDING OF TCP/IP NETWORKING INCLUDING DNS.
- OUTSTANDING CUSTOMER SERVICE SKILLS.
- ABILITY TO EFFECTIVELY COMMUNICATE WITH BOTH TECHNICAL AND NON-TECHNICAL AUDIENCES.
- ADAPTABILITY AND ABILITY TO HANDLE STRESSFUL SITUATIONS IN A PROFESSIONAL MANNER.
- MICROSOFT, CISCO AND/OR AVAYA TRAINING CERTIFICATION IS A PLUS.
- SUPPORT REMOTE MANAGEMENT/STAFF.
- INDEPENDENT/TEAM PLAYER/SELF MOTIVATOR/INNOVATIVE.
- STRONG PROBLEM ANALYSIS AND PROBLEM-SOLVING.
- ORGANIZATION AND ATTENTION TO DETAIL
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| Education Required: |
- BACHELORS OR EQUIVALENT IN IT COMMUNICATIONS
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To apply for
this position, please forward your resume and cover letter to spacenet.hr@spacenet.com.
Please reference the position you're applying for in the subject.
|