Network Operations
Spacenet operates its own end-to-end services infrastructure including network management, field services and earth station facilities in Washington, D.C.; Atlanta, Georgia; and Chicago, Illinois. Spacenet's robust and state-of-the-art facilities support geographical redundancy for networks. The hubs are manned 24/7 by trained hub engineers/technicians and the historical hub availability is greater than 99.998%.
Spacenet network management and operations features include:
Turnkey Nationwide Installation
- Antennas, indoor electronics, cabling
- Commissioning, final test and checkout
- Up to 4,000 installations a month
ISO 9000 Certified Customer Support
- 24 x 7 US-based call center
- Dedicated Program Managers
- Manages complete lifecycle of contract
Full-featured Maintenance Plans
- Equipment limited warranty (10-year MTBF)
- Onsite Maintenance Plans
- Next Business Day, Same Day, 24 x 7