Network Management & Operations

Spacenet operates its own end-to-end services infrastructure including network management, field services and earth station facilities in Washington, D.C.; Atlanta, Georgia; and Chicago, Illinois.

Spacenet network management and operations features include:

Turnkey Nationwide Installation

ISO 9000 Certified Customer Support

Full-featured Maintenance Plans

Network Operations and Management Center

Spacenet provides customer service and support to a diverse customer base including enterprise, small business, telecommuter and residential customers. Our customer service and support operation, known as the Network Management Center (NMC) and Network Operation Center (NOC), is located in Marietta, Georgia and provides a wide range of helpdesk support functions including:

In addition to the standard activities, the Spacenet NMC is accustomed to handling special projects. We keep our NOC and NMS up-to-date and provide our customers with the first-rate support that their business networks require.

Field Services

Our field service providers have the management capabilities and resources available to quickly scale up or down with trained installation technicians as required, to support customer roll-outs projects.

At our repair lab and depot facilities, Spacenet provides:

“When compared to other technologies, VSAT provides us with the most reliable and economical solution to meet our requirements.”

Chief Information Officer,
AMP-Ohio