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Spacenet is based in McLean, Virginia, and operates its own end-to-end services infrastructure including network management, field services and earth station facilities in Washington, D.C.; Atlanta, Georgia; and Chicago, Illinois. Spacenet's robust and state-of-the-art facilities supports geographical redundancy for networks. The hubs are manned 24/7 by trained hub engineers/technicians and the historical hub availability is greater than 99.998%.
Spacenet network management and operations features include:
- Highly scalable hub operations - multiple hubs and scaleable transponder capacity
- “Central Office”-grade operations - 24 x 7 on-site operations staff and robust facility design and implementation process
- Centralized Network Management Center - Around-the-clock management and real-time comprehensive visibility into remote systems
- Extensive web-based tools for customers - Order input and tracking, maintenance ticketing, network performance and traffic reports
- Comprehensive outsourced services - network design, installation, network operations & customer support, field service and application support
- Dedicated program management - Single point of contact that manages and coordinates all Spacenet resources throughout life of contract/program
- Nationwide field service - Range of coverage and support options, and services backed by SLAs
- Service automation - Automated tracking and control of all activities and assets, and real-time web-based customer access
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